Power distribution life-cycle services

Support, commissioning, modifications and maintenance for power distribution solutions. We ensure the system works in use and also in change situations.

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Power distribution needs support to work

When a switchgear leaves the factory, the work does not end there. Commissioning, modifications, faults and later expansions often call for fast response and hands-on expertise. Challenges typically begin once the product arrives at the site and is being installed, parameterised and put into use.

POK Service helps contractors and industrial end-users in situations where power distribution must work in practice without unnecessary delays. The service covers the after-delivery life cycle from commissioning to modifications, maintenance and technical support.

The service may include commissioning and installation services, programming and parameterisation, modification and expansion work, a spare parts service, as well as engineering assistance and technical support. When we service our own products, the know-how, documentation and spare parts are immediately available. Where needed, we also help with other manufacturers’ power distribution solutions.

Fast help that works in practice

Commissioning support without unnecessary delay

In the final stages of commissioning, even small technical issues can slow down the entire project. We help with finalisation, parameterisation and commissioning-related tasks so that the system can be put into use in a controlled way. Commissioning support is our way of ensuring that the customer gets the investment into use quickly and gets the full benefit of the solution.

Problems are solved directly

When a problem occurs in power distribution, it cannot be left to wait. We know the typical situations and can go straight to the solution without unnecessary hand-offs. We solve problems — we do not pass them on.

Support throughout the life cycle

Changes do not end at commissioning. When production grows, usage changes or the system requires updates, you can get modification work, spare parts and technical support from us also years later. Life-cycle services are a natural part of the overall partnership POK offers.

This is how you work with us

Life-cycle services respond quickly and clearly to practical situations.

1 Getting started

Get in touch and tell us the situation. In many cases we can get moving immediately, because situations involving commissioning, modifications and faults require fast response.

2 Defining the need

We define the required actions case by case. In clear situations we go straight to execution; in more extensive ones we review the whole on site and determine what the system needs to run in a controlled way going forward.

3 Execution and documentation

We carry out the work as agreed and document the changes made. This way the system stays manageable going forward and the information does not remain dependent on individual people.

How can we help?

Tell us about the product, the situation or a need that has come up during use. We help define the actions that will get the system working in practice and keep it manageable also in change situations.

Service Manager

Niko-Petteri Nyyssönen

+358 40 350 7692 niko-petteri.nyyssonen@pok.fi

FAQ about the service

We offer individual service and extensive product support throughout the life cycle. Below you will find answers to the most common questions.

When is it worth bringing life-cycle services on board?

When commissioning is under way, modifications are being made to the system, or faults appear. The earlier we are involved, the less the situations have time to grow into problems.

Can you help with other manufacturers’ systems as well?

Yes. We also help with other manufacturers’ power distribution solutions, especially when it comes to commissioning, modifications and fault situations.

How quickly is help available?

We respond quickly and agree on the actions according to the situation. In many cases we can get moving immediately after contact.

What do life-cycle services include in practice?

The service may include commissioning support, programming, modification work, spare parts and technical support. The whole is defined according to need.

Why do problems often appear only after commissioning?

Many situations are linked to real-world use, load, installation and changes that cannot be fully anticipated in the design phase. That is why problems come up only in use or during change situations.

Contact us

Tell us what kind of power distribution life-cycle services you need. We will get back to you quickly with a proposed solution and a schedule. One message is enough to get moving.